POLICY SERVICE REQUESTS
Average Processing Times
*Please note these may vary depending on the carrier and complexity of the request
Life Insurance & LTC
Beneficiary & Ownership Changes: 5-10 Business Days
Collateral Assignment/Discharge of Assignment: 5-7 Business Days
EFT: 5-7 Business Days
Premium Changes: 3-5 Business Days
Address Change: 3-5 Business Days
Change of Trustee: 5-15 Business Days
Face Reduction: 5-10 Business Days
Face Increase: 4-6 Weeks
Reinstatements: 4-6 Weeks
Rate Improvement: 4-6 Weeks
Surrenders (Life Insurance): 5-15 Business Days
Duplicate Policy Request: 10-15 Business Days
In Force Illustrations: 3-10 Business Days
Interpolated Terminal Reserve Values: 7-21 Business Days
Death Claim: 7-15 Business Days
LTC Benefit Changes: 5-10 Business Days
Annuities
Beneficiary & Ownership Changes: 5-10 Business Days
Address Change: 3-5 Business Days
Reallocations: 5-10 Business Days
RMDs: 5-7 Business Days
Withdrawals/Surrenders: 5-7 Business Days
Additional Deposits/Rollovers: 7-15 Business Days
Duplicate Policy Request: 10-15 Business Days
Death Claim: 7-15 Business Days
Customer Service Phone Numbers
*Click on the carrier name to expand for contact information.
Allianz Life
Allstate
Life Insurance – 800-525-9287
American General
American National
Athene
Annuities -855-428-4363
Aviva / Accordia Life
Life Insurance – 800-252-0266
Annuities – 800-255-2405
AXA
Life Insurance – 800-924-6669
Banner
Life Insurance – 800-638-8428
Brighthouse/Metlife
Fidelity & Guaranty Life
GBU Financial
Annuities – 800-765-4428
Genworth
Life Insurance – 888-325-5433
Annuities – 888-322-4629
Long Term Care – 888-325-5433
Great American
Annuities – 800-854-3649
Hartford
Life Insurance – 800-231-5453
Jackson National / CNA
Life Insurance – 800-437-8854
John Hancock
Lafayette Life
Life Insurance – 800-443-8793
Lincoln Benefit
Life Insurance – 844-768-6777
Annuities – 800-643-8190
Long Term Care – 888-503-8110
Lincoln National
Mass Mutual
Life Insurance – 800-767-1000
MetLife of CT
Life Insurance – 800-344-4298
Midland National
Life Insurance – 800-843-3316
MONY
Life Insurance – 800-487-6669
Mutual of Omaha
Long Term Care – 877-894-2478
National Western
Annuities – 800-922-9422
Nationwide
Life Insurance – 800-543-3747
New York Life
North American
Pacific Life
Life Insurance – 800-800-7646
Penn Mutual
Life Insurance – 800-523-0650
Principal
Protective
Prudential
Reliance Standard
Annuities – 800-351-7500
SBLI
Securian/Minnesota Life
Life Insurance – 888-413-7860
State Life/OneAmerica
Life Insurance – 800-275-5101
Sun Life
Annuities – 800-367-3653
Sun Life (Term)
Life Insurance – 877-431-7379
Sun Life (UL)
Life Insurance – 800-862-6266
Symetra
Life Insurance – 800-796-3872
The Standard
Annuities – 800-247-6888
Transamerica
Life Insurance – 800-852-4678
Annuities – 800-821-9090
Long Term Care – 800-227-3740
United of Omaha
Life Insurance – 800-775-6000
Annuities – 800-488-7566
US Financial
Life Insurance – 800-959-3894
Voya
Life Insurance – 877-882-5050
Western National
Annuities – 800-424-4990
Long Term Care – 800-851-9777
Western Reserve
Life Insurance – 800-238-4302
William Penn
Life Insurance – 800-346-4773
Zurich
Life Insurance – 888-634-6780
