POLICY SERVICE REQUESTS

Average Processing Times

*Please note these may vary depending on the carrier and complexity of the request

Life Insurance & LTC

Beneficiary & Ownership Changes: 5-10 Business Days
Collateral Assignment/Discharge of Assignment: 5-7 Business Days
EFT: 5-7 Business Days
Premium Changes: 3-5 Business Days
Address Change: 3-5 Business Days
Change of Trustee: 5-15 Business Days
Face Reduction: 5-10 Business Days
Face Increase: 4-6 Weeks
Reinstatements: 4-6 Weeks
Rate Improvement: 4-6 Weeks
Surrenders (Life Insurance): 5-15 Business Days
Duplicate Policy Request: 10-15 Business Days
In Force Illustrations: 3-10 Business Days
Interpolated Terminal Reserve Values: 7-21 Business Days
Death Claim: 7-15 Business Days
LTC Benefit Changes: 5-10 Business Days

Annuities

Beneficiary & Ownership Changes: 5-10 Business Days
Address Change: 3-5 Business Days
Reallocations: 5-10 Business Days
RMDs: 5-7 Business Days
Withdrawals/Surrenders: 5-7 Business Days
Additional Deposits/Rollovers: 7-15 Business Days
Duplicate Policy Request: 10-15 Business Days
Death Claim: 7-15 Business Days

Customer Service Phone Numbers 

*Click on the carrier name to expand for contact information.

Allianz Life

Life Insurance -800-950-1962

Annuities -800-950-5872

Life & Annuity Website

Allstate

Life Insurance – 800-525-9287

American General

Life Insurance – 877-200-0220

Annuities – 800-242-4079

Life & Annuity Website

American National

Life Insurance – 800-899-6806

Annuities – 800-252-9546

Life & Annuity Website

Athene

Annuities -855-428-4363

Annuity Website

Aviva / Accordia Life

Life Insurance – 800-252-0266

Annuities – 800-255-2405

AXA

Life Insurance – 800-924-6669

Life Website

Banner

Life Insurance – 800-638-8428

Life Website

Brighthouse/Metlife

Life Insurance – 877-638-0411

Long Term Care – 888-565-3761

Life Website

Fidelity & Guaranty Life

Life Insurance – 888-513-8797

Annuities – 888-513-8797

Life & Annuity Website

GBU Financial

Annuities – 800-765-4428

Annuity Website

Genworth

Life Insurance – 888-325-5433

Annuities – 888-322-4629

Long Term Care – 888-325-5433

Life & Annuity Website

Great American

Annuities – 800-854-3649

Annuity Website

Hartford

Life Insurance – 800-231-5453

Jackson National / CNA

Life Insurance – 800-437-8854

John Hancock

Life Insurance – 800-985-0000

Annuities – 800-334-4437

Long Term Care – 800-377-7311

Life Website

Lafayette Life

Life Insurance – 800-443-8793

Lincoln Benefit

Life Insurance – 844-768-6777

Annuities – 800-643-8190

Long Term Care – 888-503-8110

Lincoln National

Life Insurance – 800-238-6252

Annuities – 800-331-6581

Life & Annuity Website

Mass Mutual

Life Insurance – 800-767-1000

Life Website

MetLife of CT

Life Insurance – 800-344-4298

Midland National

Life Insurance – 800-843-3316

MONY

Life Insurance – 800-487-6669

Mutual of Omaha

Long Term Care – 877-894-2478

Life, Long Term Care & DI Website

National Western

Annuities – 800-922-9422

Nationwide

Life Insurance – 800-543-3747

Life & Long Term Care Website

New York Life

Life Insurance – 800-695-4336

Annuities – 800-762-6212

Life Website

Annuity Webite

North American

Life Insurance – 877-872-0757

Annuities – 866-316-0309

Life & Annuity Website

Pacific Life

Life Insurance – 800-800-7646

Penn Mutual

Life Insurance – 800-523-0650

Life Website

Principal

Life Insurance – 800-654-4278

Annuities – 800-852-4450

Life & Annuity Website

Protective

Life Insurance – 800-366-9378

Annuities – 800-456-6330

Life & Annuity Website

Prudential

Life Insurance – 800-782-5356

Long Term Care – 800-732-0416

Life Website

Reliance Standard

Annuities – 800-351-7500

Annuity Website

SBLI

Life Insurance – 800-694-7254

Annuities – 800-694-7254

Life Website

Securian/Minnesota Life

Life Insurance – 888-413-7860

Life & Long Term Care Website

State Life/OneAmerica

Life Insurance – 800-275-5101

Long Term Care Website

Sun Life

Annuities – 800-367-3653

Sun Life (Term)

Life Insurance – 877-431-7379

Sun Life (UL)

Life Insurance – 800-862-6266

Symetra

Life Insurance – 800-796-3872

Life Website

The Standard

Annuities – 800-247-6888

Annuity Website

Transamerica

Life Insurance – 800-852-4678

Annuities – 800-821-9090

Long Term Care – 800-227-3740

Life Website

Long Term Care Website

United of Omaha

Life Insurance – 800-775-6000

Annuities – 800-488-7566

US Financial

Life Insurance – 800-959-3894

Voya

Life Insurance – 877-882-5050

Life & Annuity Website

Western National

Annuities – 800-424-4990

Long Term Care – 800-851-9777

Western Reserve

Life Insurance – 800-238-4302

William Penn

Life Insurance – 800-346-4773

Life Website

Zurich

Life Insurance – 888-634-6780

Life Website